Orders & Payments

How do I place an order?

Add products to your cart and complete checkout securely.

What payment methods are accepted?

We accept secure payments via PayPal and major credit/debit cards.

Is my payment information safe?

Yes. Payments are processed securely through trusted providers.

Shipping

Where do you ship to?

New Zealand and selected international destinations.

How long does shipping take?

New Zealand: 2–7 business days
International: 7–21 business days

Do you provide tracking?

Yes. Tracking details are emailed once your order ships.

Returns & Refunds

Can I return an item?

Yes. Eligible items can be returned within 7 days of delivery.

What if my item is damaged or wrong?

Contact us and we’ll arrange a replacement or refund.

How long do refunds take?

Refunds are processed within 5–10 business days after approval.

Privacy & Policies

Do you collect personal information?

Only what’s necessary to process orders and provide customer support.

Do I need to agree to terms?

Yes. All purchases are subject to our Terms & Conditions.

Where can I find your policies?

All policies are linked in the website footer.

Support

How can I contact you?

Visit our Contact page or email info@techdeepz.com