At TechDeepz, we want you to be satisfied with your purchase. This policy outlines our return and refund process.
Returns Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The request is made within 7 days of receiving your order
- The item is unused and in original packaging (unless defective)
Non-Returnable Items
Unless required by law, we do not accept returns for:
- Clearance or sale items
- Gift cards
- Items damaged due to misuse
Return Process
To initiate a return, follow these steps:
- Contact us at info@techdeepz.com
- Provide your order number and reason for return
- Wait for return approval and instructions
Unauthorized returns may not be accepted.
Refunds
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed to the original payment method
- Refund processing time: 5–10 business days
Return Shipping Costs
- If the return is due to our error (wrong or defective item), we will cover return shipping
- Otherwise, return shipping costs are the customer’s responsibility
Exchanges
If you received a defective or incorrect item, we may offer:
- A replacement, or
- A refund, depending on availability
Cancellations
Orders can only be cancelled before shipment.
Once shipped, the order must follow the return process.
Consumer Rights
This policy does not affect your rights under the New Zealand Consumer Guarantees Act.
Contact Us
For refunds or returns, please contact:
Email: info@techdeepz.com
Website: https://techdeepz.com